William Wagner, president and CEO of Northwest, and Steven Fisher, executive vice president of banking services of Northwest, accepted a trophy on behalf of the bank to commemorate the 2014 J.D. Power Award for highest in customer satisfaction in retail banking in the Mid-Atlantic Region.
This is the fourth trophy presented to Northwest in the last five years. The bank also received the award in 2010, 2011 and 2012.
Fisher said, "I am very proud of our company. This award is a testament to our talented team and our desire to provide quality and value to the customers we serve. Our goal is to continue to push for excellence in consistent, superior service."
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J.D. Power Award
Daniel Murphy, J.D. Power director of financial services, holding the award, presented the J.D. Power Award for Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region to Northwest Savings Bank officials. From left are David Westerburg, Northwest chief operations officer and chief marketing officer; William Wagner, Northwest president and CEO; Murphy, and Steven Fisher, Northwest executive vice president of banking services.
Daniel Murphy, J.D. Power director of financial services, said, "I'm happy to bring the J.D. Power Award back to its rightful place in Warren, PA. Once again, Northwest proved its commitment to the customer. This award confirms that Northwest is the bank where people make the difference."
In addition to the recognition by J.D. Power, Northwest was named to the 2014 "Bank Honor Roll" by Keefe, Bruyette & Woods. The list consists of the thirty-one top performing banks in the country over the last ten years. Northwest was also recently included on Forbes' 2014 list of "The Top 50 Most Trustworthy Financial Companies in America," based on the transparency of the bank's financial reporting and strong governance practices. Northwest was also named to the BeH100 Top 100 Healthiest Workplaces in America.
"We are pleased with the significant recognition Northwest has received in 2014 as it demonstrates our company's commitment to our customers, employees and strong ethical standards," said Wagner. "We thank our employees for their dedication and our customers for their continued support."
Northwest received the J.D. Power Award because it ranked highest in customer satisfaction in the Mid-Atlantic Region, according to the J.D. Power and Associates 2014 Retail Banking Customer Satisfaction Study. The region includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia and Washington, D.C.
The study, conducted quarterly from April 2013 to January 2014, analyzes the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering.