Northwest Savings Bank ranks highest in customer satisfaction in the Mid-Atlantic Region, according to the J.D. Power 2014 U.S. Retail Banking Satisfaction Study.
The study, conducted quarterly from April 2013 to January 2014, analyzes the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering. Northwest received the highest satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia and Washington, D.C. Northwest Savings Bank was also ranked highest from 2010-2012.
"Receiving our fourth award in five years from J.D. Power for being highest ranked in our six-state region is an incredible honor," said Steven G. Fisher, executive vice president, Banking Services of Northwest Savings Bank. "Today, customers have higher expectations of service providers. It is our goal to continue to exceed customer expectations and build our brand as leaders in customer experience, serving our customers and communities as trusted financial advisors. This award confirms that we are on the right path."
In addition to this recognition by J.D. Power, Northwest was named to the 2014 "Bank Honor Roll" by Keefe, Bruyette & Woods. The list consists of the 31 top performing banks in the country over the last ten years. Northwest was also recently included on Forbes' 2014 list of "The Top 50 Most Trustworthy Financial Companies in America," based on the transparency of the bank's financial reporting and strong governance practices.
"We are pleased with the significant recognition Northwest has received in 2014 as it demonstrates our company's commitment to building loyalty, trust and value among our employees, customers, communities and shareholders," said William J. Wagner, president and CEO of Northwest Savings Bank. "We thank our employees for their dedication and our customers for their continued support."