PennDOT asking for public’s input

PennDOT wants to know how they’re doing.

PennDOT’s District 1 – covering Crawford, Erie, Forest, Mercer, Venango and Warren counties – launched a survey on Tuesday aimed at acquiring “input to help the agency identify opportunities to improve its operations.”

“This survey is a valuable tool that PennDOT District 1 uses to try to improve its service and performance. The information you provide is very important to us,” PennDOT spokesman Jim Carroll said.

“Customers are being asked to tell PennDOT what is important to them in areas such as road smoothness, traffic flow, construction, safety, customer service, and communications. The survey asks motorists and pedestrians to rate PennDOT’s performance in those areas,” according to a statement from PennDOT.

The survey is located at www.surveymonkey.com/r/D1DOT and can also be accessed at the PennDOT website at www.penndot.gov by clicking on “Regional Offices,” then clicking on the map for District 1 in northwestern Pennsylvania, and finally clicking on the survey link.

“We see this survey as an opportunity to have our customers help us examine and improve our operations,” PennDOT District 1 Executive William G. Petit said. “The views of our customers are very important to us. We are asking residents of northwestern Pennsylvania to participate in this year’s survey and help District 1 continue to improve our performance.”

PennDOT said that information from past surveys “helped District 1 identify issues with specific roads, and has been considered in the decision-making process in areas such as nighttime roadwork, setting up work zones, accelerated construction projects, planning, and winter maintenance…. The survey is part of ongoing efforts by District 1 to examine how it does its work and how it can continue to improve service to its customers.”

The survey will be available until November 22, 2017.

COMMENTS