Darling’s Home Care named as prestigious 2017 HHCAHPS Honors recipient
Darling’s Home Care has been named a 2017 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of Web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. HHCAHPS Honors is a prestigious award recognizing home health agencies that continuously provide the highest quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction measures.
Developed by Deyta Analytics, acquired by HEALTHCAREfirst in 2015, HHCAHPS Honors acknowledges the highest performing agencies by first analyzing performance on Question 25 – Willingness to Recommend as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures over a twelve-month period. HHCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.
“Home Health Honors is a landmark compilation of home health agencies that provide the best patient experience,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Darling’s Home Care for achieving this highest of honors and I congratulate them on their success.”
“I am blessed with a staff that truly understands the most important piece of the healthcare system, the patient. Serve the patient, treat them with love and respect and always work hard to find new ways to improve the quality of healthcare in our community. It’s an honor to be recognized nationally for this distinguished award, we are very thankful,” said Chris Darling, owner of Darling Apothecary/Darling’s Home Care
Katie Courson, Darling’s Home Care Administrator, said, “To achieve this sort of success in less than three years of business in home care is nothing short of a blessing. We have been blessed with an amaziung staff who go above and beyond every day to serve their community and an amazing community who has embraced our services and made the choice to use Darling’s Home Care. We are extremely grateful and proud to be the recipients of this award.”
In October, Darling’s Home Care representatives Nicki Berdine and Courson were presented with the HHACHPS Honors Award at the National Association of Home Care & Hospice (NACH) in Long Beach, CA.
Darling’s Home Care:
Darling’s Home Care offers a full-range of skilled services including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and a pharmacist for medication management. With 24/7 on call nursing staff, next day/weekend therapy coverage for joint replacement patients, wound certified nursing staff and timely initiation of care within 48 hours of discharge.
HEALTHCAREfirst provides cloud based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Based in Springfield, MO and one of the fastest growing providers of its kind, the company provides agency and clinical management software, outsourced revenue cycle management services (billing, coding and chart audits), CAHPS surveys, and advanced analytics, in any combination.